Warranty, crash replacement or just tech support
Something wrong with your KAVENZ? Whether it’s a warranty claim, crash damage, or a technical issue, send us the details below. We’ll take a look and help you figure out the best way forward.
Contact Us
Please provide as much information as possible and upload clear photos of the affected area. This helps us assess your case quickly and find the best solution for you.
Submitting this form does not automatically constitute approval of a warranty or crash replacement claim. Our team will review the information provided and contact you with the next steps.
Warranty, Crash Replacement or Just Tech Support
Something wrong with your KAVENZ or 77designz product? Whether it’s a warranty claim, crash damage, or a technical issue, send us the details using the form below.
We’ll take a look and figure out the best way forward with you.
5-Year Warranty
We build our products to be ridden hard and used for a long time. That’s why KAVENZ frames and 77designz components come with a 5-year warranty from the original date of purchase, in addition to your statutory warranty rights.
The warranty covers manufacturing and material defects. If we determine that a defect is covered, we will repair or replace the affected product at our discretion.
The extended warranty does not apply to textiles or third-party products distributed by 77designz. Statutory warranty rights remain unaffected.
50% Crash Replacement
Crashes happen. And a damaged part shouldn't necessarily mean the end of your bike.
If a KAVENZ frame part or 77designz component is damaged outside of warranty coverage, we offer a 50% crash replacement discount on the affected replacement part, subject to availability and assessment by our team.
Crash replacement is also available to second owners. We want to keep our products on the trail, regardless of whether you bought yours directly from us or from another rider.
Crash replacement requires the product to have been assembled and used according to our instructions. Normal wear, modifications, incorrect installation, or misuse may not qualify.
How to Start a Claim
Please use the form above and include:
Your contact details
Product and model
Proof of purchase, if available
A description of what happened
Clear photos of the affected area
Any other information that helps us understand the issue
Please don't send the product to us before contacting us. We’ll review the information first and let you know what we need next.
If we ask you to send the product in, please use:
77designz
MyBox Halle B
Harkortstraße 6
48163 Münster
Germany
Not Sure What the Problem Is?
That's fine too. The same form can be used for technical support.
Send us some photos and a description of what you're experiencing. We'll help determine whether you need a replacement part, service, setup advice, or something else.