WARRANTY, CRASH REPLACEMENT OR TECH SUPPORT

Something wrong with your KAVENZ product? Use the form above for a guarantee claim, crash damage or technical support. We will review the information and explain the next steps.

3-YEAR EU COMMERCIAL GUARANTEE OF DURABILITY

For consumer purchases in the EU, KAVENZ VHP X and VHP V7 frame kits expressly marked GARAN 3 include a free three-year commercial guarantee of durability from delivery. It covers the complete original frame kit supplied by KAVENZ: frame structure, rear triangle, rocker, dropouts, proprietary axles and hardware, and the original bearings. Under normal intended use the frame kit must retain its required functions and performance. If it does not, KAVENZ will repair or replace the affected good free of charge, including necessary shipping, labour and materials.

5-YEAR LIMITED FRAME STRUCTURE WARRANTY

In addition, KAVENZ provides a limited five-year warranty from the original delivery date for material and manufacturing defects in the structural frame components. In years 4–5 this additional warranty does not cover bearings, seals, bushings, surface finishes or other wear parts. Crash or impact damage, normal wear, incorrect assembly or torque, incompatible parts, modifications, misuse and insufficient maintenance are excluded. The commercial guarantee end date remains based on the original delivery date; repair or replacement does not restart it.

GARAN 3 applies only to consumers within the meaning of § 13 BGB. Separate B2B terms apply to entrepreneurs within § 14 BGB. Third-party products and optional components are separate goods and are not included unless expressly stated. Your statutory rights remain unaffected and are not restricted by these guarantees.

50% CRASH REPLACEMENT

Crash Replacement is a voluntary goodwill programme for original and second owners of genuine KAVENZ and 77designz products damaged outside guarantee coverage. After individual assessment and written approval, we offer 50% off the regular retail price applicable at the time of approval for the part that actually needs replacement. For a modular KAVENZ frame this may be only the affected component, for example a seat stay, chain stay, front triangle or linkage. Availability and compatibility apply. There is no automatic entitlement.

A part purchased through Crash Replacement does not extend or renew any existing commercial guarantee or warranty and does not start a new one. Existing coverage for unaffected parts continues only until its original expiry date. Every request is assessed separately. Statutory remedies for defects in a paid replacement part remain unaffected.

HOW TO START A CLAIM

Use the form above and include your contact details, product and model, proof of purchase if available, a description of what happened, clear photos and any useful additional information. Do not send the product before receiving our instructions.

If we ask you to send the product, use: 77designz, MyBox Halle B, Harkortstraße 6, 48163 Münster, Germany.